Refuse to return deposit
Hi akriger, I’m sorry you’ve been unsuccessful at hearing back from the owner. I see you’ve already contacted our Customer Support about this issue and I’d like to assure you that our Trust and...
View ArticleRefuse to return deposit
Hi! I'm also a VRBO property owner and am concerned about the failure of any VRBO property owner/manager to refund the security deposit promptly. I just learned from someone who booked my cabin that...
View ArticleRefuse to return deposit
I'm eager to see that HA/VRBO's response will be. I think I've seen some sort of blurb on the ads that they're not parties to the contract and it's between owner and the guest, so I suspect other...
View ArticleRefuse to return deposit
If a guest has any issues with an owner wrongfully withholding their security deposit, they should contact our Customer Support to report it. As an advertising venue, HomeAway is not involved in any...
View ArticleRefuse to return deposit
Thanks travis. I don't think HA/VRBO can ever say too much about what goes into your process. This is the first time I've heard that you document complaints about an owner, including...
View ArticleRefuse to return deposit
akriger, I'm sorry to learn of your experience. It reflects poorly on the rest of us owners, who advertise on HomeAway. Since you were a guest, I suspect you signed a lease (or, should have) provided...
View ArticleRefuse to return deposit
Yes, Travis, let me add my thanks for making us aware of the existence of what appears to be reasonable policies and procedures.
View ArticleRefuse to return deposit
Very unfortunate that you are not getting a response to your inquiries. As someone already pointed out,, if you signed a lease (and there should always be a lease), one of the provisions should be...
View ArticleRefuse to return deposit
Thanks, Travis! I'm glad to know VRBO/HomeAway monitors this as a bad experience such as this hurts all of us! I bend over backwards for my renters and I'm sure that's true of most owners.
View ArticleRe: Refuse to return deposit
You should contact with customer support team and request them to take action against the home owner.Well,thanks for sharing your accommodation info. Good luck!!!! immigration to canada
View Article
